Pick your device below — your mailbox details are already filled in. Stuck somewhere? Ask your question at the bottom, ideally with a screenshot. We reply personally.
Enter your address — we'll fill in everything else for you.
993 · SSL/TLS465 · SSL/TLS · Authentication: passwordWe haven't stored the settings for this domain here yet. No problem — ask a short question below and we'll send you the right details.
Roughly what you'll see — tap to enlarge. May differ slightly by version.
This website is trying to download a configuration profile. Do you want to allow this?
Settings
Enter the password for the email account
Roughly what you'll see — tap to enlarge. May differ slightly by version.
Device Management
Unsigned · Sets up the mailbox in Apple Mail
Settings for “Email”
There are two versions of Outlook. If you see a "New Outlook" toggle at the top left, you're using classic Outlook.
Roughly what you'll see — tap to enlarge. May differ slightly by version.
Outlook
Advanced options ˄
✓Let me set up my account manually
ConnectChoose account type
IMAP Account Settings
Incoming mail
Outgoing mail
The Gmail app handles other mailboxes too. On Samsung devices it works the same way in the "Samsung Email" app.
Roughly what you'll see — tap to enlarge. May differ slightly by version.
Set up email
What type of account?
Incoming server settings
Roughly what you'll see — tap to enlarge. May differ slightly by version.
Set up your existing email address
Configure manuallyContinue
Manual configuration
| Protocol | Server | Port | SSL | |
|---|---|---|---|---|
| Incoming | IMAP | 993 | SSL/TLS | |
| Outgoing | SMTP | 465 | SSL/TLS |
Re-testDone
You can use your mailbox in the browser any time, on any device, without setting anything up:
Sign in with your full email address and your password. Tip: bookmark it.
Roughly what you'll see — tap to enlarge. May differ slightly by version.
Roundcube
The username is always the full email address, not just the part before the @. Mind upper and lower case in the password. When copying, a space at the start or end often slips in. Test the password in webmail first — if it works there, the issue is the entry in your mail app.
Check that the server is spelled exactly as shown above (mail. plus your domain). With a different server name the security certificate doesn't match. Please don't just click the warning away — ask us below instead.
For outgoing mail (SMTP), port 465, SSL/TLS and authentication must be on — with the same credentials as for incoming mail. Some apps default to "no authentication" here.
In your mail app's account settings, under "Mailbox behaviours" or "Folders", choose the Sent folder on the server. Then all devices see the same sent emails.
That's normal for setup profiles like this and only means the profile doesn't carry a paid Apple certificate. It contains nothing but your mailbox's server settings — no password, no monitoring. You can remove it any time under Settings → General → VPN & Device Management.
No problem — everyone sets up the account with the same details. Read/unread and folders are then the same for everyone. Agree on who answers which emails.
Briefly describe where you're stuck — ideally with a screenshot. The answer comes by email.